eSIMs sold on NX MOBILE (operated by NEXT MANAGEMENT LLC) are digital products. Cancellations and refunds are handled according to the criteria below.
If you cancel after payment but before the eSIM has been activated or installed (activation code unused), we will provide a full refund. This applies even if you have already received the QR code and setup details by email, as long as the eSIM has not been activated or installed. The same applies if your device turns out not to be eSIM-compatible, or if it is country- or region-locked and cannot use an overseas eSIM.
Eligibility is judged by the moment of activation or installation (use of the activation code), not by when the email was sent. We nonetheless recommend checking compatibility before purchase by dialing *#06# in your phone app and confirming that an EID, a number starting with 89, is displayed.
Once the eSIM has been activated or installed, delivery of the digital content has begun and refunds are generally not available for reasons of personal preference. This covers the following cases, except where section 3 (defects or non-delivery) applies:
If you are unable to use the service because the issued QR code cannot be scanned, due to a failure of the Company's systems, or due to an initial defect on the carrier side, we will verify the situation and provide either a re-issuance of the eSIM or a full refund. Please contact info@nxt-m.net.
If the product is defective or differs from what was advertised, under Article 17(3) of Korea's Act on Consumer Protection in Electronic Commerce, you may request cancellation and a refund within 3 months of receiving the eSIM, and within 30 days of becoming aware (or being able to become aware) of the issue.
If you would like a refund, please contact info@nxt-m.net with your order number. We will review the details and let you know whether a refund is possible.
Once a refund is approved, it will be issued through your credit card company. It typically takes about 5–10 business days for the refund to appear on your statement (this varies by card issuer).
For questions about refunds or cancellations, please contact info@nxt-m.net.
Support hours: Weekdays 10:00–18:00 (excluding weekends and Korean public holidays).
Business operator: NEXT MANAGEMENT LLC / Business Registration No. 811-87-01472 / Mail-order license No. 2026-인천중구-0036 / Tel +82-32-215-5975